Shipping policy

Shipping Policy

Last Updated: September 19, 2026

At GULDASTAA, we aim to pack and dispatch every order carefully so that your flower bulbs, peony bulbs, seeds and gardening products reach you safely.

1. Order Processing

Orders are normally processed after successful order confirmation.

Processing time may vary depending on:

Product availability
Seasonal availability
Order volume
Product type
Weather and agricultural conditions

Certain flower bulbs and planting products may be dispatched according to their appropriate planting or seasonal availability.

2. Delivery Time

Estimated delivery times may vary depending on the customer's location, courier service, product availability and other logistical conditions.

The estimated delivery period shown at checkout or communicated by GULDASTAA should be considered an estimate and not an absolute guarantee.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Street/locality
City
State
PIN code
Correct contact number

GULDASTAA is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

4. Courier Delays

Delivery may occasionally be delayed because of:

Weather conditions
Natural events
Courier delays
Public holidays
Regional restrictions
High order volumes
Transportation issues
Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when a shipment is delayed.

5. Delivery Attempt

Customers should ensure that someone is available to receive the order when required.

If a courier makes multiple unsuccessful delivery attempts because the customer is unavailable or cannot be reached, additional delivery arrangements may be subject to courier availability and applicable charges.

6. Damaged Package

If your package appears visibly damaged at delivery, please photograph the package before opening it where reasonably possible.

If the product inside is damaged, contact us promptly at:

guldastaastore@gmail.com

Please include your order number and photographs of the package and product.

7. Wrong or Missing Product

If you receive an incorrect or incomplete order, contact us at guldastaastore@gmail.com with:

Order number
Photographs of the received package
Photographs of the product
Details of the missing or incorrect item

We will review the issue and provide an appropriate resolution.

8. Seasonal & Natural Products

Flower bulbs, peony bulbs, seeds and other natural products may be seasonal. Dispatch availability may therefore vary depending on the appropriate growing or planting season and stock availability.